Terms and Conditions
Effective Date: 14 August 2026
Website: https://www.themovementep.com.au
Welcome to The Movement Exercise Physiology ("The Movement EP," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website, https://www.themovementep.com.au (the "Site"), and the booking and delivery of our exercise physiology services. By accessing this Site, booking an appointment, or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use the Site or book our services.
1. About Our Services
The Movement EP provides exercise physiology services, including but not limited to injury rehabilitation, chronic disease management, ageing and aged care programs, pre-natal and post-partum exercise, weight loss and strength training, adolescent health programs, home visits, and services delivered under Medicare Enhanced Primary Care Plans, the Department of Veterans' Affairs (DVA), the National Disability Insurance Scheme (NDIS), Workers' Compensation, and CTP insurance schemes.
2. Bookings and Appointments
Appointments may be booked through our website, by phone, or by email. Upon booking an appointment with The Movement EP, you agree to be bound by these Terms, including our cancellation and payment policies set out below.
3. Cancellation Policy
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We operate a strict 48-hour cancellation policy. If you need to cancel or reschedule an appointment, please provide at least 48 hours' notice.
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Cancellations, reschedules, or no-shows with less than 48 hours' notice will incur the full session fee.
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This full-fee cancellation policy also applies in cases of illness, unless otherwise agreed with your practitioner at their discretion.
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No-shows (failing to attend a scheduled appointment without notice) will be charged the full session fee.
By booking an appointment with The Movement EP, whether online, by phone, or via email, you acknowledge and agree to this 48-hour cancellation policy.
4. Credit Card and Payment Information
When you provide your credit card details to secure a booking, we store this information securely in accordance with our Privacy Policy and applicable data protection standards. We do not sell, rent, or share your payment information with third parties other than our payment processing providers.
We reserve the right to charge the credit card provided at the time of booking in the following circumstances: a no-show for a scheduled appointment, cancellation or rescheduling with less than 48 hours' notice, and cancellation due to illness where 48 hours' notice has not been provided.
Full payment for services is generally required at the time of consultation, unless the appointment is billed directly through Medicare, DVA, NDIS, Workers' Compensation, or CTP insurance in accordance with the relevant scheme's billing arrangements.
5. No Guarantee of Clinical Outcome
While our Exercise Physiologists are university-trained allied health professionals who design programs based on current evidence and best practice, we cannot guarantee specific clinical outcomes. Results vary between individuals depending on a range of factors, including your health status, adherence to the program, and any pre-existing conditions.
6. Health Information and Informed Consent
You agree to provide accurate and complete information about your health, medical history, and any relevant conditions prior to and during your program. Withholding or misrepresenting relevant health information may affect the safety and effectiveness of your exercise program, and The Movement EP is not liable for any adverse outcome arising from inaccurate or incomplete information provided by you.
7. Referral and Funding Pathways
Services delivered under Medicare, DVA, NDIS, Workers' Compensation, or CTP insurance are subject to the eligibility criteria, session limits, and billing rules of the relevant scheme. It is your responsibility to ensure you hold a valid and current referral or funding approval where required. We are not responsible for any gap fees or unfunded sessions arising from an expired, invalid, or insufficient referral or approval.
8. Use of the Website
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Use the Site only for lawful purposes and in accordance with these Terms.
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Not attempt to gain unauthorised access to any part of the Site or its underlying systems.
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Not use bots, scrapers, or other automated tools to extract content from the Site.
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Not upload or transmit any virus, malware, or other harmful code.
We reserve the right to restrict or terminate access to the Site for any user who breaches these Terms.
9. Intellectual Property
All content on this Site, including text, images, logos, and design elements, is owned by The Movement Exercise Physiology or its licensors and is protected by copyright and other intellectual property laws of Australia. You may view and print content for personal, non-commercial use only, and may not reproduce, distribute, or republish any part of the Site without our prior written consent.
10. Third-Party Links
This Site may contain links to third-party websites or services that are not owned or controlled by The Movement EP. We are not responsible for the content, accuracy, or privacy practices of any third-party site, and accessing such links is at your own risk.
11. Limitation of Liability
To the fullest extent permitted by law, The Movement Exercise Physiology, its practitioners, employees, and agents will not be liable for any indirect, incidental, or consequential loss or damage arising from your use of this Site or our services, except where such liability cannot be excluded under the Australian Consumer Law or other applicable legislation.
12. Privacy
Your personal and health information is collected, used, and stored in accordance with our Privacy Policy, available on our website, and in compliance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
13. Changes to These Terms
We may update these Terms from time to time by posting a revised version on this page. Your continued use of the Site or our services after any changes take effect constitutes your acceptance of the updated Terms.
14. Governing Law
These Terms are governed by the laws of New South Wales, Australia, and any disputes arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of the courts of New South Wales.
15. Contact Us
If you have any questions about these Terms and Conditions, including our cancellation and payment policies, please contact us:
The Movement Exercise Physiology
122-138 Flood St, Leichhardt, NSW 2040
Email: info@themovementep.com.au
Phone: 0416 072 507
By using this Site or booking an appointment with The Movement EP, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.